Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 505-200-2280 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
AlbuquerqueThis is a wonderful place to get your mechanic work done. They have lots of experience and have been open for years. The owner Josh is very accommodating and pleasant. They have some ASE certified mechanics and will always do their best on your vehicle the FIRST time. Their prices are also very fair. I highly recommend this place to anyone looking for thorough, educated, and proper auto work.
Best Auto Shop
AlbuquerqueGreat place , Very Polite and Professional, Would recommend to anyone.
Top Rated Service
AlbuquerqueJosh and his team are exceptional. They go out of their way, are professional, and honest. Their integrity gained a loyal customer.
Honest Auto Shop
AlbuquerqueGood place to get any kind of mechanical work done. Josh will take care of you. Great prices, and great customer service.
AlbuquerqueI had my Transmission replaced in my FWD Accord by Josh and his team. He was very patient and understanding as the transmission i was supposed to get had hiccups along the way and was very calm and gave amazing service! I recommend Wrench works to anyone who needs a good mechanic to work on their car, there's not a lot of good ones here in town, and i don't like anyone working on my car. But Josh will be my go to guy to work on my car from here on out!